Refund policy
Returns
Our return and refund policy lasts 07 days. If 07 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same new condition that you received it, unworn or unused, with tags, and in its original packaging.
Several types of goods are exempt from being returned or refunded. Perishable goods such as human or pet food, and soaps cannot be returned or refunded. We also do not accept products that are intimate, swimsuits, bikinis, sanitary goods, or gift cards, and downloadable products.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial (50%) refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
To start a return, you can contact us at sales@charlush.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@charlush.com.
You will be responsible for paying for your own shipping costs for returning your item. Please note that returns will need to be sent to the following address: 118 Langdon Farm Circle Odenton, MD 21113 Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as human or pet food), custom products (such as special orders or personalized items), and personal care goods (such as soaps, bath bombs, beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@charlush.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an electronic gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will find out about your return.